Lite and Healthy only ships product to destinations within Australia. Most orders placed before 12.00 pm EST
(or EDST when in force in Victoria) will be processed and shipped on the same day. Orders placed after that
time may be processed and shipped on the next business day.
Confirmations of orders will be sent to the customer via the email address entered on the order form. Order confirmations will include a copy of the order, availability status, and – if already shipped – tracking information and an expected delivery date.
Orders for products not immediately available will receive confirmation of order that includes notice of approximate availability. When the order is shipped customer will receive shipping notification. Large orders requiring oversize or multiple packages may result in additional shipping charges. Customer will be notified of these charges when order is confirmed and may cancel the order or approve the charges before shipping. Customer will be billed at the time of shipping. All credit cards are verified before shipping. All orders require physical address: we cannot deliver to Post Office boxes.
Standard delivery times are 1-2 days for capital cities and 3-4 days for rural areas. All expected delivery dates are estimates. Actual delivery dates may vary due to weekends, holidays, or unexpected schedule disruptions. Customers may be charged goods and services tax as required by applicable laws. Tax charges will appear on the order confirmation and customer may cancel or approve the order before shipping. Regulations may prohibit us from shipping some items to specific locations. If an item is prohibited from shipping to the customer’s residence customer will be notified at the time of order and the order may be cancelled or modified at that time.
All orders leave our warehouse in perfect condition. If an order is damaged in shipping, or you believe that the contents of the product has been tainted in any way, customers should return the damaged item within 7 days, and we will replace the damaged item at no additional cost. Goods can be returned to the below address.
26 Afton Street Aberfeldie, Vic, 3040